Customer Success Manager
Location: Boulder/Denver Metro
PickNik robotics is seeking a Customer Success Manager to be based our of our Boulder, CO office. The candidate will need to be in office 3 - 5 days a week.
Join us in building the world’s most advanced software platform for robot arms and mobile manipulation. PickNik Robotics is a start up software company born out of a successful consulting services company founded in 2015.
PickNik is changing the robotics industry through its MoveIt Pro Software Platform. MoveIt Pro is an open core product based on MoveIt (Open Source) used by 1000s of companies worldwide. PickNik specializes in robotics solutions that allow robots to go into unstructured environments and perform difficult tasks. MoveIt Pro was generally released in late 2023 and already we have significant customer momentum including BMW, Lockheed Martin, NASA, and many startups. Join us in helping companies deploy AI to robot arms fast and efficiently, opening up new possibilities only limited by our customer’s imagination.
PickNik is seeking a collaborative and assertive Customer Success Manager to ensure that our customers’ robots reach production and get out into the world. This will require a high level of curiosity about customers, a natural ability to bridge relationships, tenacity to understand customer use cases and needs, and then strong communication skills to bring those needs back to the team and ensure success. The ideal candidate for this role is not only someone with experience in customer success and an aptitude for learning about technical topics, but also a manager or director level person who can stand up our customer success program as an individual contributor then be ready to hire the team reporting to him or her as we grow.
Key actions include talking to customers during all stages of robot implementation, travelling to visit customers, building relationships, and driving success across departments within PickNik.
Am I a good fit?
- You know how document customer success criteria and build a plan to achieve that with them and for them
- You are naturally curious about the world and unafraid of technical topics
- You are excited about robotics and being a part of a rapidly growing industry
- You are experienced in the world of customer success and can help structure overall process and approach
- You are a good listener and have the ability to get clarity in complex situations
- You are open to learning about technical robotics content and PickNik’s technical capabilities.
What you’ll be working on:
- Talk with customers to understand their needs
- Collaborate with roboticists and engineers on customer delivery
- Follow up politely but tenaciously with customers to ensure their success
- Assist with proposal writing for new work and follow on engagements
Requirements
- Bachelors’ degree in Engineering, Business, Communications, or equivalent technical experience.
- 5+ years in a customer success role in software or robotics
- Very strong communication skills to navigate both internal and customer-facing conversations
- Strong writing, editing and proofreading skills.
- Strong knowledge of Google Docs, Google Sheets, or Microsoft equivalents
- US residency (US Citizen or Permanent Resident).
- Live in the Boulder/Denver area and ability to be in-office minimum 2-3 days per week.
Colorado Residents Only: The minimum salary for this position is $100,000/year plus benefits. The maximum salary can vary substantially based on qualifications and experience.
Please submit a copy of your resume if you are interested in this position:
