The robot arm development platform of choice for trailblazers across industries
From Manufacturing to Aerospace, FoodTech to AgTech and beyond, MoveIt Pro is the go-to solution for creating world-class robot manipulation capabilities.
MoveIt Pro Customer Support
Reliable Support For Robotic Applications Success
Your MoveIt Pro annual subscription includes priority customer support to ensure seamless operation and continuous improvement of your robotics program.
Contact us via email:
[email protected]
For our Premium support users, contact us on your
PickNik shared Slack channel:
#shared-your-company-private-channel
Availability
Monday to Friday, 8 am - 5 pm MST (excluding US holidays)
Response Time
Typically less than 4 hours. Guaranteed not to exceed 24‑hour response time*
Tip: For faster and more quality responses, please ensure that you provide logs, screenshots, and other debugging information so that our support team can better assist you.
* Our support is designed for teams with a baseline background in software engineering and robotics. It includes troubleshooting and guidance but does not cover custom development, ROS hardware driver creation, general robotics education, ROS support, or other professional services. We do offer training and consulting services for those areas, contact us for consulting options if interested.
** Response times are based on queries received during business hours. Messages outside these hours will be addressed promptly on the next business day at 8 am MST. For enhanced support options, reach out to explore our advanced support tiers.
